Job postings

https://www.linkedin.com/jobs/view/4278840220

Position Summary:

HSAGP Energy is seeking a qualified and motivated Safety Specialist to support EHS operations at our new EV battery manufacturing facility in Kingston, GA. This role is critical in establishing and maintaining a safe working environment through proactive safety measures, compliance assurance, and hands-on support during startup and operational phases.

As part of the site-level EHS team, the Safety Specialist will help implement safety policies, conduct audits, support incident investigations, and serve as a safety ambassador across all departments during construction, commissioning, and production ramp-up.

Key Responsibilities:

Support the implementation and maintenance of site-specific safety programs that comply with OSHA, EPA, and company standards.

Conduct regular safety inspections, behavioural observations, and risk assessments across all areas of the facility, including high-voltage, chemical, and automated systems.

Assist in the creation and revision of Job Safety Analyses (JSAs), Lockout/Tagout (LOTO) procedures, and confined space entry programs.

Serve as a visible safety presence on the floor, promoting safe behaviours and ensuring compliance through coaching and corrective actions.

Participate in and support investigations for all safety-related incidents, including near-misses; document findings and ensure corrective actions are tracked to completion.

Conduct safety training for employees, contractors, and supervisors, including onboarding, refresher training, and job-specific instruction.

Maintain accurate and organized documentation of safety inspections, audits, permits, incident reports, and training records.

Collaborate with engineering and operations to identify safety hazards during equipment installation, process design, and layout changes.

Provide support to the Emergency Response Team (ERT), including participation in drills, spill response, and evacuation coordination.

Assist in implementation of safety systems such as EHS Insight and maintain digital records for tracking, auditing, and reporting safety metrics.

Minimum Qualifications:

Associate or bachelor’s degree in occupational safety, Environmental Science, Industrial Technology, or a related field.

Minimum of 5 years of safety experience in manufacturing, construction, or industrial settings.

Working knowledge of OSHA 29 CFR 1910 General Industry regulations.

Excellent communication skills with the ability to lead safety discussions and influence employee behaviour.

Proficient with Microsoft Office Suite and comfortable using digital safety platforms.

Preferred Qualifications:

Numerous years of (industrial experience)

511 & 501 (Highly Recommended)

Prior experience in lithium-ion battery manufacturing, chemical handling, or high-voltage operations.

OSHA 30-Hour General Industry certification (or willing to obtain within 90 days).

Knowledge of NFPA 70E, NFPA 855, and emergency planning standards.

Familiarity with ISO 45001 or ISO 14001 management systems.

Bilingual in English and Spanish or Korean is a plus.

Working Conditions:

This is a full-time, on-site position based in Kingston, GA.

Must be able to work in industrial and construction environments including heat, noise, and use of PPE.

Occasional off-shift support or weekend response may be required depending on plant activities or emergencies.

Product Stewardship Engineer / Specialist

Working at Abbott 

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: 

• Career development with an international company where you can grow the career you dream of. 

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution 

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. 

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.  

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.  

The Opportunity

This position is based out of Pleasanton, CA, Burlington, MA or Atlanta, GA locations in Abbott’s Heart Failure (HF) Division.  In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.  This role will reside in our Product Stewardship team, which focuses on Global Product Stewardship Regulations.  The group supports both CardioMEMS HF and MCS product franchises within the Heart Failure business unit.

The Product Stewardship Engineer / Specialist will support the Heart Failure Division’s Product Stewardship program. This role will ensure HF products compliance with global regulations regarding material usage for our life-saving medical devices. This role is part of the Heart Failure Global Operations team. In this role, you will work cross-functionally with teams in Quality, Regulatory Affairs, Research and Development, Manufacturing, and Global Supply Chain. This role will also collaborate with the corporate Product Stewardship team.

What You’ll Work On (Job Duties)

• Ensure compliance with applicable Product Stewardship legislation. Current legislation includes but is not limited to: REACH-like, RoHS-like, EU MDR, EU BPR, EU POPs, CA Prop 65, US Conflict Minerals, and EPR (WEEE. Battery, Packaging).
• Help to implement an effective, written product stewardship program to ensure compliance with Abbott procedures and regulations.
• Assess applicable chemical registration requirements for chemicals/preparations prior to manufacture, importation, or sourcing within a region.
• Assess parts, products, and packaging for applicable chemical use requirements prior to sale and periodically thereafter.
• Collect part, packaging and product information to support regulations and ensure data is kept up to date.
• Coordinate data collection from suppliers and TPMs (e.g. product composition, Conflict Minerals form, compliance declarations).
• Contribute to the product stewardship strategic planning process that includes an annual evaluation of effectiveness and compliance of the program through self-assessment, risk assessments, product, and regulatory changes. 
• Develops, implement, and manage the global Product Stewardship program for the coordination, prioritization and tracking of regulatory activities.

• APPLY HERE

Required Qualifications 

• Bachelor’s degree in science or engineering with 5+ years of product support in one or more of the following functional areas: R&D, operations, technical support, quality or regulatory.
• Experience in product stewardship (e.g. REACH, RoHS) preferred, otherwise, experience with regulation interpretation and compliance is required.
• Experience working in a broader enterprise/cross division business unit model. This individual will need to work with R&D, operations, technical support, quality, regulatory, legal, engineering, and supply chain/procurement.
• Must possess data analytical, critical thinking, problem solving, and planning skills.
• Must use sound judgement and ability to build and maintain relationships with individuals and teams.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Strong organizational and follow-up skills with attention to detail.
• Ability to travel approximately 10%.

 Preferred Qualifications

• Experience in product stewardship (e.g. REACH, RoHS, Conflict Minerals)
• Experience with product bill of materials.
• Experience using Excel to analyze data to draw conclusions.

Senior Consultant - Safety & Risk Assessment

Atlanta, Norcross, GA, US

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b2b6bd03-a123-4280-ae92-ba2b34512e8d&ccId=19000101_000001&jobId=885465&lang=en_US

This position requires an individual with 5 – 10 years experience in industrial machine safety, including machine safeguarding, risk assessment, or occupational health and safety. The job involves leading a wide variety of incident investigations, including accident reconstruction. Projects require field work, investigation, analysis, report development and legal testimony. The candidate should have a successful history of legal testimony at deposition, trial, or other legal venues. The candidate should have experience managing projects of moderate to substantial complexity and/or size. Established set of existing client projects highly preferred.

The candidate will provide safety expertise as part of a multi-disciplinary team evaluating accidents of various types in industrial settings and conducting risk assessments of varying scopes. Independent work and collaboration in a team environment is anticipated. The candidate will be responsible for planning, directing and coordinating activities of small- to large-scale consulting projects to ensure that goals and objectives are accomplished within prescribed timing and financial constraints by performing duties personally or in conjunction with other consultants. The candidate will assist in all phases of project management from proposal through closing. General duties will include organizing staffing and logistics, developing work plans, and conducting technical analysis based on principles of science and engineering. Work will include review of existing scientific literature and standards, and the performance or supervision of original research to obtain and analyze relevant technical data. The candidate will interface directly with clients, assessing client needs, establishing performance timelines, developing budgets, and explaining complex technical concepts in lay terms. Professional certifications (if applicable) and a good publication/presentation record are required.

Key Responsibilities:

• Evaluates root causes in industrial and recreational accidents, including issues regarding machine safeguarding, risk reduction, control of hazardous energy (lockout-tagout), engineering controls, robotics, and the like.
• Identifies and reviews existing media (e.g., photographs, video, witness statements, depositions, police and OSHA reports, etc.) to develop preliminary conclusions and plan further investigation.
• Conducts inspections of accident scenes and of involved or exemplar machines, safety equipment, consumer products, and other items as needed.
• Locates, assesses pertinence of, and applies consensus safety standards, scientific literature, existing test data, and governmental regulations.
• Designs and conducts testing and/or develops models to obtain and evaluate machine performance or human factors data
• As part of a team, conducts risk assessments or job safety analyses for a variety of products and industrial machines.
• Prepares written reports and verbal presentations of findings and conclusions in clear, concise, and easy-to-understand terms.
• Provides legal testimony in a variety of venues, including courtroom settings.
• Manages client projects including collaboration with and delegation of tasks to other engineers and support staff.
• Works with Business Development to identify potential clients and strategies to build client base.
• Performs other duties as assigned.

Education Requirements:

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering or related field. 
• Master’s degree or Ph.D. in Mechanical Engineering, Industrial Engineering or related field highly preferred.

Experience Requirements:

• 5 - 10 years work (and/or equivalent academic experience) in industry or safety consulting position.
• Experience working in manufacturing or machine design, teaching experience, and/or in-depth knowledge of engineering controls or risk assessment methodology.
• Authoring of high-quality technical reports and/or peer-reviewed publications.
• Preferred experience in consulting industry.
• Experience providing expert testimony is highly desirable.

Certificates, Licenses, Registrations:

• Licensed Professional Engineer (P.E.) or Certified Safety Professional (C.S.P.) highly preferred.

Computer Skills:

• Full competency in Office productivity software, advanced skills in technical computing environments and statistical software.

Compensation will be made up of a competitive base salary as well as bonus potential determined by your own individual performance and the performance of the organization overall.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs and ladders, and sit.  Site inspections may require that employees stand, walk, carry tools, and/or work from an elevated position for extended periods of time. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.  Noise levels at project sites are variable, and may be loud enough to require hearing protection.

To all recruitment agencies: ESi does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of ESi without a prior written search agreement will be considered unsolicited and the property of ESi. Please, no phone calls or emails. 

It is the policy of ESI, as an equal opportunity employer, to attract and retain the best qualified individuals available, without regard to race/ethnicity, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status. ESI is committed to recruiting, hiring, and promoting people with disabilities, as well as veterans. If you need assistance with completing the electronic application, please email your request to employment@engsys.com

Candidates can apply directly to my email at rparalitici@riskinsuranceco.com

Job Overview:

The Commercial Insurance Loss Control & Risk Management Specialist is responsible for providing Loss Control and Risk Management services to designated Applied Risk Solutions clients. These services include but are NOT limited to:

Responsibilities (not all inclusive):

· Identifying potential loss-producing conditions

· Investigating the causes of loss and developing corrective action(s) to prevent recurrence

· Development and implementation of risk management and loss control programs for clients in various industries

· Safety training and formal presentations to both small and large groups

· Conducting site inspections and providing recommendations for correction

· Following up on compliance of corrections/recommendations

· Write and submit reports on current state, violations, and recommendations on either industry best practices or regulatory compliance to improve safety performance

· Conducts loss analysis and research along with making recommendations to improve loss experience

· Prepares recommendations which addresses risk exposure and outline the benefits of correcting deficiencies

· Follow-up on client specific action plans or corrective action recommendations for completion

· Continued enhancement to the client’s established loss control programs for general industry, construction, hospitality, and service industries to include client compliance with OSHA, DOT, NFPA and other regulatory agency criteria

· Development and implementation of vendor relationships/programs that provide claims, safety, and loss control services to the firm’s clients

Qualifications:

· Minimum of 3 years’ experience in Loss Control, Industrial Hygiene and Safety required

· Must have a thorough understanding of insurance practices and principles

· Must possess strong Microsoft Office skills

· Must possess a strong work ethic, positive attitude, and team player mentality

· Customer Service Aptitude

· Excellent Communications skills both Written and Verbal

· Creative Problem-Solving ability

Performance of the essential functions of this position ordinarily requires the following physical capabilities:

See for the purposes of reading laws and codes, rules and policies and other printed matter.

Operate a vehicle.

Inspect facilities.

Speak so others can clearly understand a normal conversation in person and on a telephone.

Stand for an extended period of time.

Walk on uneven surfaces.

Stoop, kneel, and crawl.

Push and pull.

Reach in all directions.

Work at heights.

Work in closed/confined spaces.

Ascend and descend ladders.

Operate office equipment, including PC Keyboard.

Lift up to 50 lbs.

Carry up to 50 lbs. short distances.

Work in environmental elements (temperature extremes).

This work involves frequent travel.

This work may require emergency/after-hours work/response.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Experience:

• Loss Control, Industrial Hygiene & Safety: 3 years (Required)

Ability to Commute:

• Atlanta, GA 30339 (Required)

Ability to Relocate:

• Atlanta, GA 30339: Relocate before starting work (Required)

Work Location: In person

Opportunity at Memorial Sloan Kettering Cancer Center in Manhattan for an EHS Senior Specialist.

For more information, please contact William J. Hagen at hagenw@mskcc.org or Bryan Irving at IrvingB@mskcc.org.

https://fa-ewgu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/3724/?utm_medium=jobshare

Various open EHS positions with SpaceX 

CA, TX, WA, FL

https://www.spacex.com/careers/?search=&department=Environmental%2520Health%2520and%2520Safety

View All Jobs/Careers - "Industrial Hygienist" Jobs (southerncompany.jobs)

Industrial Hygienist

Description

SPC Industrial Hygienist

Georgia, Alabama or North Carolina

The Industrial Hygienist position is responsible for recognizing and evaluating potential occupational health hazards and for developing and managing control measures that are designed to mitigate potential occupational illnesses that comply with the Occupational Safety & Health Administration (OSHA) rules and regulations. This position will be located at Southern Power Company Corporate Headquarters in Birmingham, AL or Atlanta, GA and has job responsibilities at company facilities located throughout the continental US.

Job Responsibilities:

• Provide industrial hygiene support for Southern Power, including rendering advice on specific compliance measures

• Conduct employee exposure assessments

• Evaluate and interpret rules and regulations

• Develop and deliver compliance and training programs

• Develop, implement, manage and maintain the industrial hygiene programs - Significant travel throughout the continental US, primarily in Georgia, Alabama and North Carolina. This role will including regular overnight travel

Job Experience:

• Bachelor’s Degree in Industrial Hygiene or related field is required

• Certified Industrial Hygienist in comprehensive practice by the American Board of Industrial Hygiene is preferred

• Board of Certified Safety Professionals certification a plus

• Minimum of 5 years industrial hygiene experience is preferred; preferably within utility, industrial, or manufacturing business sector

• Work experience in general safety principles and practices and ergonomic assessment tools and solutions is a plus

Knowledge, Skills & Abilities:

• Working knowledge of state-of-the-art IH exposure evaluation technologies, personal protective equipment and engineering control measures

• Broad knowledge of OSHA rules, regulations, policies, and procedures

• General knowledge of environmental laws and regulations that are inter-related with OSHA rules (SARA, TSCA, RCRA, NESHAPS, AHERA and state equivalents)

• Strong computer skills including proficiency with core Microsoft applications (Word, Excel, PowerPoint and Outlook)

Other Attributes:

• Excellent written and oral communication skills

• Ability to interact with all levels of employees and management

• Ability to work with and through others in a team

• Independent problem solving/decision making

• Driven and self-motivated

• Strong interpersonal, negotiation, and presentation skills to effectively communicate and build relationships with all levels of employees and contractors

• Demonstrated behaviors that are consistent with Core Values and Safety-First leadership.

Southern Power , a subsidiary of Southern Company, is a leading U.S. wholesale energy provider meeting the electricity needs of municipalities, electric cooperatives, investor-owned utilities and other energy customers. Southern Power and its subsidiaries own 47 facilities operating or under construction in 11 states with more than 12,800 MW of generating capacity in Alabama, California, Florida, Georgia, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma and Texas.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Safety & Health

Job Type: Standard

Primary Location: Alabama-Metro Birmingham/Eastern AL-Birmingham

Operating Company: Southern Power Company

Other Locations: Georgia-Metro Atlanta-Atlanta, North Carolina

Job Type: Standard

Travel (Up to...): Yes, 50 % of the Time

Work Location(s):

The Energy Center - 3535 Colonnade Parkway (3535Birmingham)

3535 Colonnade Parkway

Birmingham, 35243

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Link to full job description and application --> HERE

Chemical Insights Research Institute (CIRI), a Research Institute of Underwriters Laboratories Inc., is recruiting a Research Manager for Field Operations for its air quality and health studies related to indoor/outdoor air pollution and chemical exposure. This role will be responsible for conducting in- house and field research studies; acquiring, maintaining, and operating portable measurement equipment; conducting risk assessments, management of research data for final reports, and preparing publications for peer reviewed journals.  

This role will be a part of a collaborative internal and external research team in the study of indoor/outdoor air quality and other environmental pollution and its impact on health. Specialized knowledge in the study of building systems, building ventilation, chemical and particle sampling and analysis, air modeling, sensor application, chemical risk assessments and health surveys is required.

At Underwriters Laboratories, we wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. Underwriters Laboratories stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

Job Description

Contact Erin Abbott if interested:

The Lewis Chemical Co

PO Box 231

Rome, GA  30162-0231

Direct:  706-707-4328

Office:  706-295-7577 x112

erin@lewischem.com

Safety Director
ADMIN
Reports To:SVP of Operations
FLSA Status:Exempt

Job Summary
The Director of Safety is responsible for planning, organizing, and directing a
comprehensive work safety program, including goal setting and tracking. This leader
will manage company relationships with local, state, and federal regulatory and
emergency agencies and will be accountable for training, mentoring, and coaching other
team members in the practice of best-in-class safety.

General Accountabilities

• Develop and manage safety and health programs that comply with regulations and industry best practices.
• Implement and monitor measures to help protect workers from potentially hazardous work methods, processes, or materials.

• Inspect or evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
  
• Order suspension of activities that pose threats to workers' health or safety.
  
• Investigate accidents,near-misses,complaints,and hazard IDs to identify root causes and determine effective preventative measures.
  
• Conduct thorough and regular safety training programs and demonstrate the use of safety equipment.
  
• Institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.
  
• Provide new-employee health and safety orientations and develop materials for these presentations.
  
• Lead annual Safety Training for all team members.
  
• Develop or maintain medical monitoring programs for employees.
  
• Coordinate "right-to-know" programs regarding hazardous chemicals.
  
• Maintain and update emergency response plans or procedures.
  
• Inspect specified areas to ensure the presence of fire prevention equipment, safety equipment, or first-aid supplies.Order and stock supplies as needed.
  
• Serve as point of contact for security contractors and emergency agencies.
  
• Schedule and oversee annual inspections and conduct daily walk-throughs.
  
• Utilize management information system to track safety data for analysis, reporting, and decision making.
  
• Monitor and evaluate contractors for proper training and safety protocol.
  
• Verify contracts or forms for completeness and accuracy of information.
  
• Update and maintain all necessary records and/or logs.
  
• Act as representative for department at internal company meetings. Make formal
  presentations as assigned.
• Ensure timely completion of department's work.
  
• Contribute to Process Safety Management through Process Hazard Analysis and
  Management of Change.
  
• * The company reserves the right to add or change duties at any time
  

• Minimum Education:Bachelor’s Degree in applicable field of study. Master’s Degree preferred.
  
• Safety Profession Certifications–Certified Safety Professional (CSP) or similar is a plus.
  
• Minimum Experience:5 years of safety management leadership in an organization of similar or greater size and complexity.
  
• Knowledge:High-level familiarity with regulatory agency code requirements and the application of those standards, including EPA, EPD, OSHA, etc.
  
• Preferred Field-of-Expertise: Chemical manufacturing and/or Hazardous materials
  
• Geographic Proximity–presently living within 20 miles of plant or ability to relocate prior to start.
  

• Problem Solving-Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Oral Communication-Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
  
• Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.Goal driven with excellent work ethic.
  
• Professionalism-Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments.
  
• Written Communication-Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information.
  
• Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and within budget.
  
• Technical Skills-Assesses own strengths and weaknesses; Pursues developmental opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  
• Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with occasional change, delays, or unexpected events.
  
• Cost Consciousness-Works within approved budget; Develops and implements cost saving measures; Conserves company resources.
  
• Managing People-Includes staff in planning and decision-making processes; Makes self accessible to staff; Provides regular feedback; Develops subordinates' skills and encourages growth; Seeks to improve processes, products and services.